In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues verbally with the Manager of the RMP Property team concerned.
If this does not resolve your complaint please write to:
1 Naoroji Street
Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.
Following the Directors investigation, a written statement expressing RMP Property’s final view will be sent to you within 15 days. This will include any offer made. This letter will confirm that you are entitled, if dissatisfied, to refer the matter to The Property Ombudsman within 12 months for a review.